How can we help?
Get help with Lotegrity installation, lot tracking, receiving, inventory allocation, expiration workflows, quality controls, recalls, or your Shopify connection.
Contact support
The fastest way to reach us is by email at support@lotegrity.com.
When contacting support, include your Shopify store domain and a brief description of the issue. If relevant, include the affected lot, product, fulfillment, or workflow so we can investigate more efficiently.
What we can help with
- Installing or connecting Lotegrity to Shopify.
- Receiving inventory into tracked lots.
- Lot and batch inventory records.
- Expiration and FEFO workflows.
- Quality holds and inventory isolation.
- Recall workflow questions.
- Fulfillment allocation and traceability.
- Shopify inventory synchronization.
- Account, billing, and general product questions.
Before contacting support
If you are reporting an inventory discrepancy or workflow issue, please avoid deleting or changing related records before we have had a chance to review the problem. Preserving the original records can help us investigate what occurred.
Never send passwords, Shopify credentials, payment-card numbers, or other sensitive authentication information by email.
Privacy requests
For privacy questions or requests relating to information processed by Lotegrity, email support@lotegrity.com.
You can also review our Privacy Policy for more information about how Lotegrity processes and protects data.
Legal
Use of Lotegrity is subject to our Terms of Service and Privacy Policy.
Support contact
Lotegrity by Verluno
United States
support@lotegrity.com